We continue to provide the ELITE OPTIONAL GUARANTEE opportunity and services, under the most favorable conditions, for all brands and all kinds of products that meet the necessary conditions, especially our own brands that we carry out after-sales services throughout Turkey.


Haluk Gundogar Kahve makinamın bakım ve tamirini yaptirdim.Mükemmel sonuç aldım,servis ve müsteri hizmeti çok iyi kesinlikle tavsiye ederim.




We do not have a call center. Because we have a Customer Service Center. What could be the difference?

The service centers of each of our business partners we represent work separately from each other. The transactions of any company do not affect, disrupt or interfere with another company.

In this center, each of our customers has a unique representative. It follows all transactions from the beginning to the end on behalf of our customer, fights and tries to obtain and offer the most advantageous conditions for our customers. The boss of our customer representatives is our customers. The demands of our customers are orders for their representatives, and they make every effort to find a solution or do better in the way they want and as soon as possible.

Our technological infrastructure is solid and up-to-date. We use the latest technology products while doing our job. We are in an easily accessible position with IP system digital switchboard technology. We use our own software specially designed for After Sales Services, and our CRM and ERP systems that provide online ease of use. In this way, we can overcome our changing needs without external dependency and by producing solutions quickly.

Our business partners can share their virtual lines with us and request them to be integrated into the system, or they can get service using one of the ELİTSSH virtual lines.

We ensure that feedbacks such as Information, Suggestions, Complaints, Satisfaction, Requests are met and the solution process is managed.
We keep and back up customer data in the most secure environments within the scope of KVKK.
We provide information within the scope of KVKK with our own SMS and E-mail notification system.
With our sound recording system, we keep records within the scope of KVKK.


By using our inspection procedures, we inspect the Authorized Service's working and compliance processes, if there are any problems, we make them compatible with the standards.

We audit our Authorized Services with our inspections or remote surveys by making unannounced visits at unspecified times or by making informed address visits at defined times.

We visit our customers and see the transactions made by our Authorized Services on site, check the compliance with the specification and the compatibility of the physical situation with the one reported on the CRM, and prepare reports.

We also add the opinion of our audit team about our Authorized Service to the evaluation.

As a result of all checks, we determine how adequate our Authorized Service's ability to represent the Brand is, what aspects need to be corrected, and aspects that need improvement.

We use impersonal, professionally validated service performance measurement software to evaluate the results of the audits.

In the final evaluation of the result after all the work, our expert team reviews the competence and performance measurements of the Authorized Service station, sometimes without knowing which service it evaluates, sometimes especially knowingly.

Thus, sometimes we take care not to make personal decisions, and sometimes we take immediate decisions if there are urgent decisions to be made and measures to be taken.


To our Authorized Service teams and, if requested, to the Authorized Dealer teams, with the support of our solution partners, through our teammates who are experts in the product and service branch;

  • Behavior to the Customer (Human relations),
  • Service Quality improvement,
  • Authorized Service Administrative Management,
  • Product Installation, Failure and Usage,
  • KVKK and Consumer rights,
  • Brand loyalty and protection,

We provide up-to-date technical and humane trainings on many subjects, especially


In case of need, we provide Technical support training to our Authorized Services while the customer is at home, instantaneously or at scheduled times, with unscheduled programs.

In order for the product assembly service to be carried out correctly, we provide support on the correct implementation of the assembly procedures (gas or electrical connections) and the explanation of its use by performing operational tests.

In addition to single product assemblies, we also apply our special service procedures for multi-project assemblies, fairs and display product installations, and we stand by our business partners and customers with advantageous price criteria for such multiple transactions.

Our Central Service Workshop takes an active role in small household appliances. In our central technical service workshop, we determine the most appropriate costs with the work of our expert team members, and we complete the maintenance and repair processes based on the approval of our customers.

We help our customers to the extent of our possibilities and create solutions by prioritizing their satisfaction.

 Our priority is to contribute to the creation of a brand-friendly user base with a high satisfaction rate by emphasizing that we carry out these transactions on behalf of the brand.

Regarding the failure notification in small household appliances services, we take the products outside of Istanbul by cargo, from our Authorized Service or Authorized Dealer addresses, and the products in Istanbul from the user address, by our own vehicle, to our Central Service Workshop.

We include every product that comes to our center in the order according to the notification date. We complete the process within 5-7 days at the latest and deliver it to our customers with the same method.

The entire process of the product in our center is under instant follow-up of our customers, and they can get information whenever they want, thanks to their smart technological devices.

All products except Small Household Appliances are intervened at home and on site by our Professional Authorized Services and our central teams. If necessary, we use original spare parts of the brand and quickly and permanently solve the problem.

Although we generally solve the problems at the address (at home-on-site) for large products, in some special cases, we may need to take the product to the workshop. In this case, we minimize the risk of physical damage to the product with our methods calculated to the smallest detail. We take full responsibility.

In some special cases, we offer a Discovery Service that meets the needs of our customers at the stage of device purchase. Thanks to the detection and consultancy we provide within the scope of this service, we eliminate the hesitation of our customers, enable them to act more easily, and prevent unnecessary spending by choosing the right product.

With the Transported Assembly application, our related service, which is authorized by us since the sale of the product, takes all responsibility and takes the products of our customers from the dealer's address, delivers and assembles them to our customer. Thus, our customers are freed from having to spend more than one day for the same transaction. The process is solved at once, without any problems, by the only team that comes to the house.

Special situations require Special Solutions. For this reason, thanks to our expert teams working at our center, we take immediate action in exceptional cases regarding the transactions that have problems with the solution, intervene with our central teams and produce special solutions.



We solve your SSHYB and HYB Certification and creation of a certified Authorized Service network with our ELİTSSH consultancy services or our contracted intermediary institutions in a very short time and at very low costs. Our team consists of qualified specialists who know their job best in this field, as in all other subjects.

Making contracts with service points, making applications to the ministry system and obtaining the necessary qualifications and obtaining the documents are completed in an average of 45-60 days.


We keep spare parts in our own warehouse, we do not pay extra costs to our business partners,
We create spare parts stocks, make them suitable for tracking and shipping with the barcode system,
We create spare parts bulletins and product diagrams,
We meet, ship and follow up the daily spare part demands of Authorized Services,
It works integrated with our contracted cargo company, we follow all the movements instantly from our CRM system,
We receive and control spare part returns, check for correct operation,


With our more than 300 Authorized Service stations, which are constantly expanding in all provinces and many districts, we provide expert service in Built-in products, White goods, Electronic appliances, Small Household Appliances, Sink, Battery, Combi Boiler, Air Conditioner groups.

Apart from our current active service network spread throughout the country, thanks to our backup service network portfolio, we always work with the right service station, with the priority of providing the service on time and in the most appropriate way.

In case of need, our service candidates in our reserve list that will be newly included in the system are filled in accordance with our service criteria and included in our active Authorized Service list.

We provide maintenance and repair services by our expert teams in our central service workshop, by picking up your small household appliances from your home or, if you wish, from the nearest authorized dealer or Authorized Service point.

We create, implement and prepare service orientation procedures,